How Can We Help You Today?

Contact Us

Questions? Inquiries? Or specific requests? If you are a customer and have an issue with one of our solutions, please contact us.

Quick Start Guide

The MODsense quick start guide explains in a few steps how to use the MODsense solution.

MODsense Links and Application Downloads

Dashboard

Set up your shipment profiles, specify your monitoring criteria and configure automatic alarms that are sent to users by email or by text message.

Use the "Dashboard Trial" for evaluation and to get to know our system. Please use the "Dashboard Production" for your quality controlled shipments only.

Mobile Application

Activate and read MODsense loggers with the MODsense mobile app.

Desktop Application

Activate and read MODsense loggers with the MODsense desktop app and a NFC station.

Customer Service

If you are a customer and have an issue with one of our products, please do not hesitate to contact our customer service by filling out the support request form or by sending an e-mail to: support@modum.io

If you are using our solution through a carrier, please contact your carrier's customer support.

System Alerts & Important Messages

Currently, there are no alerts or known system outages. All our systems are up and running.

Scheduled Maintenance

Currently, there are no maintenance windows scheduled.

Manuals & Documentation

titlepages

User Manual

The MODsense User Manual explains how to use the MODsense solution, including our temperature loggers, the Dashboard, the Mobile Application, and the Commissioning Application.

Download

titlepages2

Benutzerhandbuch (DE)

Das MODsense-Benutzerhandbuch erklärt die Verwendung der MODsense-Lösung, die unser Temperatur-Logger, das Dashboard, die Smartphone-Applikation und die Desktop-Applikation umfasst.

Download

titlepages3

Quick Start Guide

The MODsense Quick Start Guide explains in a few steps how to use the MODsense solution.

Download

titlepages4-1

MODsense T Specification Sheet

Download

Send us an email to support@modum.io if you have a specific request.

Frequently Asked Questions

General

Below are the specifications of an environment in which MODsense has been tested to work. Please do not hesitate to contact us to discuss your individual solution, if differing from this specification.


Hardware Requirements

Mobile device to read out the loggers via Bluetooth with:

  • Android 9 or higher
  • iOS 13+ (6s or higher)

Optional supported hardware:

  • Near Field Communication (NFC) Reader. See list of supported devices below.

Contact us to get more information about integrating MODsense into your preferred handheld device such as a Honeywell CN51.


Software Requirements

Supported NFC Readers

In order for your NFC reader to work with the MODsense desktop application it needs to support the following features.

If you are unsure, please check with your supplier.

The following devices have been tested to work with MODsense:

We recommend using the ACR1252U USB NFC reader.

Warning: Please do not use the device ACR122U by Advanced Card Systems Ltd. This device is known to cause issues in certain scenarios.


Supported Barcode Scanners

In order for your barcode scanner to work with the MODsense desktop application, it needs to support the following features:

  • Keyboard Emulation: The scanner must be able to enter text in any Windows program by registering as a keyboard
  • Supports reading QR Codes 
  • Supports reading Barcode 128

If you are unsure, please check with your supplier.

We recommend using a Datalogic QD2430 hand-held scanner configured with factory defaults and we recommend configuring the Windows keyboard language to English US.


Supported Web Browser Versions

We are validating our applications with the latest versions of Google Chrome, Mozilla Firefox and Microsoft Edge. While there should not be any issues with older versions, we strongly encourage you to keep your browser updated.

If you encounter any problems using the MODsense dashboard, please try switching to one of the officially supported web browsers.

Please note that Microsoft Internet Explorer is not fully supported.

Generally MODsense offers two environments: production and trial. These environments are not linked and there is no sharing of shipment data nor user accounts.

The trial environment can only be used to get to know our system and test new features before they
are available in production. Please use the production environment for your quality controlled shipments.

There are different reasons why you might not be able to login to MODsense:

  • Check if you are using the correct environment. For the MODsense dashboard choose between production and trial (they have different URLs). For the MODsense desktop app and the mobile app you will have to choose the correct environment when logging in. Check the question "What environment should I choose when logging in" under FAQs > General to get more information.
  • You will need an account prior to being able to login. Please contact us if you do not have an account yet.
  • Check spelling of your login/password credentials.
  • Try resetting the password.

Please contact us if the problem persists.

MODsense Dashboard

I have collected data using a MODsense T logger. How can I now access the dashboard and inspect the data? Do I need to create an account?

You can manage your shipments in the MODsense dashboard using a web browser here: dashboard.modum.io

Your account invitation has been sent to you from Modum by email after ordering MODsense. If it's not in your inbox, please check your spam folder. If you still cannot find the email, please contact customer support.

I want to set a new password for my MODsense dashboard, where can I change it?

You can change your password in account settings.

MODsense T Logger
Pattern Status Meaning
LED_Off LED_Green LED_Off
(2 minutes)
Ready for synchronization If the logger is in standby and you press the wake-up button, the middle LED flashes green for two minutes. During this time the logger is waiting to be activated via Bluetooth. If it is not activated, the logger returns to standby.
LED_Red LED_Green LED_Red
(10 seconds)
Logger successfully activated All three LEDs flash for 10 seconds. The logger has been successfully activated and will start recording after the defined delay.
LED_Off LED_Green LED_Off
(5 seconds)
Temperature logging If you press the wake-up button and the middle LED lights up green for 5 seconds, the logger is recording the temperature. Either no temperature deviation has been detected or the temperature deviation alarm has been disabled.
LED_Red LED_Green LED_Off
(5 seconds)
Temperature deviation If you press the wake-up button and the left and middle LEDs light up red and green respectively for five seconds, temperature deviations have been recorded.
LED_Off LED_Green LED_Red
(5 seconds)
Error or low battery If you press the wake-up button and the middle and right LEDs light up green and red respectively for five seconds, there is an error with the logger. For example, the memory may be full or the battery may be low.
LED_Red LED_Green LED_Red
(5 seconds)
Temperature deviation and error If you press the wake-up button and all LEDs light up for five seconds, temperature deviations have been detected and there is an error with the logger.
LED_Off LED_Off LED_Red
(5 seconds)
Power saving If you press the wake-up button and the right LED lights up red for five seconds, the logger has switched to power-saving mode. It does so whenever the temperature drops below freezing.
LED_Off LED_Off LED_Off

 

Return logger If you press the wake-up button and none of the three LEDs flashes or lights up, the battery is empty. Please return the logger to Modum.

Note: The logger LEDs are indicative only and should not be used as the basis for your
process decisions.

 

On the front side of the MODsense T logger it says 'EXP:2021-05'. Does this mean I can use it until the end of May in 2021? What happens afterwards?

The label 'EXP' designates the expiration date. After the expiration date, the logger cannot be used anymore as the calibration might not be valid anymore. To avoid the chance of a shipment being incorrectly tagged as 'erroneous' upon arrival, the system does not allow you to use an expired logger. For this example, you could use this logger at the end of April with an expected arrival date in May 2021.

Please send loggers back to:
Modum.io AG
Rücksendungen/Returns
Poststrasse 5-7
8001 Zürich.

Please note that you must return the logger to us if your logger is entitled to a replacement in connection with a special business model.

The MODsense temperature logger is an electronic product and contains a battery. The logger must not be disposed with household waste.

The price of the logger includes an advance recycling fee (ARF). As a member of SWICO Recycling, Modum takes back loggers that can no longer be used for disposal free of charge.

Please send loggers back to:
Modum.io AG
Rücksendungen/Returns
Poststrasse 5-7
8001 Zürich.

A direct collection order via the Internet for a collection by a SWICO logistics partner is also possible. Further information can be found at swicorecycling.ch.

Please note that you must return the logger to us if your logger is entitled to a replacement in connection with a special business model.

MODsense Mobile Application

I’m not sure if I have the latest version of the MODsense mobile app, how can I check which version of the app is installed on my Android or iOS device? How can I update the app?

Your app will be updated automatically if you have a Google Play Store account or have automatic updates set on your iPhone.

You can check the version that's currently installed on your phone by logging into the app, clicking the top right account icon (links to account and settings) and scrolling down to the version section.

Android - to see the newest available version in the Google Play Store type 'MODsense' in the search field. The MODsense mobile app will appear in the results (it may be a few items down in the list). Open it and click on the link 'More information'. In the section 'App Info' you can see the most recent version.

iOS - to see if there is a newer version, go to the Apple App Store and type 'MODsense' in the search field. The MODsense mobile app will appear in the results (it may be a few items down in the list). Click it and you can see if there is a new version.

What does the error message mean?

The MODsense mobile application performs a logger battery check before the logger is activated. This check is used to ensure that the logger's battery level is sufficient for the planned shipment duration. When the battery level is too low, an error message is displayed in the application.

What should I do?

The MODsense T battery is not replaceable and not rechargeable. Please return this logger to Modum and use a different logger for your shipment. 

What does the error message mean?

The logger can only be activated if it is not already recording.

What should I do?

Please use a different logger or stop the recording before using this logger for another shipment.

What does the error message mean?

The MODsense mobile application tried to connect to the logger but could not find the logger. There are different possibilities as to why the connection failed:

  • The scanned logger is not close by.
  • The scanned logger is in standby mode.
  • The bluetooth connection is being used by another application (eg if you are using our mobile app and desktop app, one could be 'locking' the connection and then you cannot connect it to the other device until that connection is closed)
What should I do?

Please press the logger's wake-up button until the logger's LED middle light flashes green and try to activate the logger again. If the error persists, use a different logger or contact customer support.

What does the error message mean?

The MODsense mobile application successfully connected to the logger but an error occurred due to bluetooth interactions.

What should I do?

Please try again and contact customer support if the error persists.

What does the error message mean?

The MODsense mobile application tried to upload the shipment data to the MODsense dashboard but failed due to poor or missing internet connection.

What should I do?

Since the shipment data is stored on your mobile phone, it will be uploaded to the MODsense dashboard as soon as your mobile phone is connected to the internet. 

What does the error message mean?

The MODsense mobile application needs access to your smartphone camera in order to scan the logger QR codes and shipment ID barcodes and bluetooth is needed to communicate with the loggers. 

What should I do?

The MODsense mobile app will ask you for permission to access your camera and bluetooth when you first launch the app. Please update your mobile phone settings if you have denied access. Allow the MODsense mobile application to access your camera and give permission to enable and use bluetooth.

MODsense Desktop Application

In the MODsense desktop app under settings I can see "Shipment ID Format Validation". What does it mean?

Sometimes there can be several barcodes on a shipment. Therefore, you might want to make sure the operator scans the right one, namely the shipment ID. The shipment ID is usually your carrier's track and trace number. You can restrict the MODsense desktop app to only accept barcodes that look like your carrier's track and trace number. 

If you don't select anything, any shipment ID will be accepted. If you choose 'Swiss Post', for example, only shipment IDs matching the pattern of the Swiss Post are accepted. You can add multiple patterns. 

Please contact us if your preferred carrier is not listed.

  • When I place loggers on the NFC pad, I can see some indication that a logger was detected (it beeps or its LED blinks) but nothing happens in the MODsense desktop app. 
  • The logger activation process remains in the first step "Place logger on NFC pad".
  • Restarting the MODsense desktop app after plugging in the NFC pad does not solve the issue.

Note: This problem happens on Windows 7, which is one of the reasons, why using Windows 7 is not recommended for the MODsense desktop app (please use Windows 10).

  1. Open the Windows start menu and type "Device Manager", then choose this program.
  2. Check whether there is a category "Smart card readers" and whether the NFC pad is listed with its proper name.

    (Example)
  3. If this is not the case, download and install the official hardware drivers of the NFC pad manufacturer.
    For the recommended NFC pad (see FAQs > General > System Requirements), the driver can be downloaded here.
    Restart Windows 7 after installing the drivers.
  4. If the above did not solve the problem, it is possible that Windows 7 accesses the logger and thus interferes.
    To prevent that, a few settings need to be changed.
  5. Open the Windows start menu and type "gpedit.msc", then choose this program (admin access required).
    Go to "Computer Configuration/Administrative/Templates/Windows Components/Smart Card" and change the settings according to the following screenshot.
    To change a setting right click on it and choose "Edit". Make sure the settings look exactely like in the screenshot:



  6. After changing the settings, restart Windows 7.
What does the error message mean?

The MODsense desktop application performs a logger battery check before the logger is activated. This check is used to ensure that the logger battery level is sufficient for the planned shipment duration. An error message is displayed when the battery level is too low. 

What should I do?

The MODsense T battery is not replaceable and not rechargeable. Please return this logger to Modum and use a different logger for your shipment. 

What does the error message mean?

The logger can only be activated if it is not already recording.

What should I do?

Pleas use a different logger or stop the recording before using this logger for another shipment.

What does the error message mean?

The MODsense desktop application offers shipment ID format validation to ensure that only barcodes that look like your carrier's track and trace number are accepted. An error message is displayed if the validation is active and an invalid barcode has been scanned.

What should I do?

Please scan a valid shipment ID or go to the app settings and disable shipment ID format validation. Please contact customer support if the problem persists.

What does the error message mean?

The MODsense desktop application displays an error message if an invalid QR code has been scanned, the shipment profile was deleted or a foreign QR code was scanned. 

What should I do?

Please ask your company administrator for updated shipment profile QR codes. Please contact customer support if the problem persists.

What does the error message mean?

The MODsense desktop application displays an error message if a logger and configuration issue occurred.

What should I do?

Please use a different logger and contact customer support if the issue persists.

What does the error message mean?

The MODsense desktop application displays an error message if the internet connection is missing during logger activation. The shipment data was not sent to the MODsense desktop due to the missing internet connection

What should I do?

Please try to make sure your desktop application is connected to the internet. Shipment data from loggers that were started while the application was offline will be available in the dashboard once the loggers have been read (while the desktop app is online). 

Support Request Form

Or email us directly: support@modum.io